Unlimited mileage included in our plans
CBI & Finance
Electric and Hybrid Vehicle Warranty
Example of parts at risk
Even though electric cars are more reliable than gasoline-powered cars, there are still parts that are likely to break.
These repairs can sometimes be very expensive as you can see...
Charles Lussier Remax
My claim was paid directly to VE Rive-Sud. Claim of more than 5000$.
Very good follow-up from Mr. Dussault who is always available to answer our questions. A must for the S and X
I strongly advise you to go directly to VE Rive-Sud or VE-Montréal who have an agreement for direct payment of the warranty. You only have to pay the deductible.
Christian Charlebois, Club Testla
Cbi Finance, Avantages-Plus:
For those who read my post from yesterday, or not, here is the very happy sequel.
Quick reminder: 2015 Model S, 4-way valve issue and front noise issue. After a few exchanges with Customer Service, almost all of my repairs were covered! On a job that cost almost $2000 (tx inc) almost $1900 was covered. I received quick responses from CBI Finance via email and even Facebook Messenger. I am waiting for the payment to my bank account, expected soon.
Mary Le Vasseur
I personally took the warranty and made an initial claim last week. Once I received the quote, I sent it to the email mentioned in the contract. 30 minutes later, I received a return that said it was covered with an authorization number and the paid written invoice and a sample check for reimbursement. Everything should be refunded within 30 days.
Am I qualified to purchase a warranty?
We don't care where you bought your vehicle, whether you're still under
factory warranty or after. If you are able to select your vehicle specifics and
see the term options, your vehicle is eligible. Exceptions are (as stated in
our terms and conditions) if your vehicle is rebuilt (vga) or if you are using
your vehicle for short term leasing of less than one year, you are not qualified to be covered on your EV. If you think your case may be different, please
Can I immediately use my warranty once it is purchased?
Once the coverage plan is purchased, you have a 30-day grace period
until your warranty is activated. During this grace period, you can also choose
to cancel and receive a 100% refund. If you purchased a used Tesla through a
dealership or privately, please complete your transfer of ownership
through the Tesla app as soon as possible. This is specific to Tesla owners, as you will need to
transfer ownership to properly schedule service through the Tesla app.
Why buy an extended warranty if I'm still under the manufacturer's warranty?
In all circumstances, it is always cheaper to purchase a warranty
contract as soon as possible (when your vehicle is under full manufacturer's
warranty). From the original in-service date you can extend from 1 year to 5
years unlimited mileage, compared to purchasing a 1 year to 5 years unlimited
mileage warranty when your vehicle is no longer under full warranty from the
manufacturer (both having the same comprehensive coverage plan).
How are repair claims paid?
We will always offer and be prepared to pay the service center directly, as we consider this to be the best experience for our members.
Once you have forwarded the invoice or work order authorized by our claims center and the service is now completed on your vehicle, we will pay by credit card directly over the phone, send the credit card information by email directly to the Service Advisor, or if payment for third-party treatment is not available, we will reimburse you, less your $100 deductible.
What is covered by our warranty?
When creating our warranty, we made it available to all electric vehicle
owners. Our warranty contract achieves the highest level of coverage a vehicle
is eligible for outside of the manufacturer's warranty. We will cover all the
parts listed on the contract (see details in the coverage tab). There are
certain parts like the 12v battery, wheels, tires, cosmetic components (body
glass, door seals, weather stripping, bumpers, paint, glass, etc.) and external charging
cords/cables that are not covered.
Is your warranty contract transferable if I sell my vehicle?
Yes! your warranty is transferable to any new owner.
When I have a problem with my vehicle, where do I go?
Where you service your electric vehicle does not change. Your warranty contract works more in the background like a payment service.
If you own a Tesla schedule your service visit on your mobile app. When you
receive the service estimate, please send it to our claims center at email@example.com or
by phone or Fax: 450.666.2836 SO THAT OUR TEAM APPROVES THE ESTIMATE and is
ready to pay Tesla by credit card , by telephone, by e-mail or to reimburse
If you own another battery electric vehicle, please take your vehicle to a qualified service center, show them your policy number and have them call 1.866.666.0181 to begin your claim.